We invested to partner with a variety of carriers and destinations that support tracked shipping. For customers in the United States, we ship with expedited shipping via USPS with an average delivery time of 3-4 days (Non-expedited USPS can take longer). For Canadian customers, delivery will be handled by Canada Post. Outside the United States and Canada, we rely on several carriers such as APC, USPS and Ascendia to ensure reliable delivery with varying shipping rates depending on the distance of the shipment from Canada.
FAQ
Canada, United States, Austria, Australia, Belgium, Denmark, Finland, France, Germany, United Kingdom, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland
There are no customs fees for orders to Canada & United States. For all orders to other countries, the order may be subject to import taxes/duties. If you have any specific questions about custom fees, you should contact your local post office.
We fulfill most customer orders within a few business days after the order has been placed.
All of our products are formualted & produced in Canada.
Yes, all of the ingredients used in formulas are safe, tested, and approved by Health Canada to be included in cosmetics.
It is super rare that you go through in such a situation as each order goes through variety of inspections. However, we want all of our customers to absolutely love their cosmetics! If an item is defective or incomplete, please contact us at return@shervini.com within 48 hours of receiving the package; we'll arrange a replacement of that item for the customer if it's available.
We are unable to offer returns or exchanges for health & safety reasons of handling used hygiene products. In the unlikely event that product(s) arrive damaged, you should must contact customer service at return@shervini.com within 48 hours of accepting the package.